You have the right to know how we protect your data. This page explains what we collect. It also explains why we process it. You'll find your rights here too.
DATA WE COLLECT
You provide a phone number or email at registration. You also set a password. Your password isn't stored as plain text; it's kept encrypted for account access. Some activity data is recorded while you use your account. This includes the amounts you deposit and withdraw. Your bets are recorded too. Bonus usage is processed the same way. We need this to run your account.
WHY WE ASK FOR YOUR DATA
As an online platform, we need some information. We can't open an account without it. We can't process your transactions safely either. That's why we only ask for the minimum we need. We don't request extra information.
IDENTITY VERIFICATION (KYC)
Our Curaçao licence comes with certain obligations. That's why we run identity verification (KYC). We ask for a colour copy of your passport or ID card. If needed, we also ask for a copy of your driving licence. A proof-of-address document may be requested too. A confirmed phone number is also required. We use these documents only to verify your identity. Preventing fraud is one of our goals as well.
You can also verify by video call if you prefer. You'll have a short call with one of our representatives. The language is agreed in advance. If you choose this option, your image and voice data are processed.
WHY WE PROCESS YOUR DATA
We process your data for a few purposes. Opening and managing your account is one of them. Processing your transactions is another. We also process data to verify your identity. Meeting our licence obligations requires it too. Keeping the platform secure is one of our goals. We only offer our services to people over 18. We don't knowingly collect data from anyone younger.
SHARING YOUR DATA
We may share some of your data with service providers. Payment processors are one example. Identity verification services are included too. This sharing only happens to the extent it's needed. We never sell your data for marketing purposes.
COOKIES
Our website uses standard cookies. They're needed to keep your session running. They're also used to remember your preferences. They help the site work properly too. You can manage cookie preferences from your browser settings.
DATA SECURITY
We take measures to protect your data. We apply industry-standard security methods. No system is ever 100% secure. If you notice anything suspicious, get in touch with us.
DATA RETENTION
We keep your data for as long as it's needed. Managing your account requires this period. Our legal obligations also set this timeframe. We securely delete data once it's no longer needed. You can send retention questions to our Support team.
USE BY MINORS
Our services are for adults only. Anyone under 18 cannot open an account. We close any account we identify as underage. The related balance is frozen too. For parents, we recommend tools such as betblocker.org and gamban.com. These tools help limit device access.
WHAT WE DO IN CASE OF A DATA BREACH
We act quickly if we identify a data security issue. We first try to contain the problem. We identify the affected accounts. We inform you where required. We also meet our legal notification obligations. If you notice suspicious activity, write to us right away.
KEEPING YOUR DATA UP TO DATE
Keeping your account details current is your responsibility. Update your phone number from your account if it changes. Do the same if your email address changes. Outdated information can slow down verification. That can delay your payout too.
DATA TRANSFERS
Some of our service providers may be based in different countries. In that case, we may share your data with that provider. Any transfer only happens for the purpose it's needed. We apply the same protection standard in every case. Wherever your data is transferred, we handle it responsibly.
YOUR RIGHTS AND CONTACT
You can request access to your data. You can also ask for correction or an update. Under certain conditions, you can request deletion too. You can submit this request from your account settings. You can also contact our Support team directly. For privacy and data processing questions, reach us at [email protected].
MARKETING COMMUNICATIONS
We sometimes send bonus or promotion notifications. These messages may arrive by email or SMS. You can stop these messages at any time. You can change your preference from your account settings. You can also request this by writing to our Support team.
CHANGES TO THIS POLICY
We update this Privacy Policy from time to time. The current version is always published on this page. We recommend checking the page again whenever a change is made.